KC Water

KC Water ensures the accessibility and quality of water services to meet the growing needs of our region by investing in the future of our water, wastewater, and stormwater systems. Our focus is on providing a high quality product and excellent experience to our customers today as we prepare for the water needs of future generations.

KC Water maintains and operates water collection, treatment, and distribution systems; wastewater collection and treatment systems; and stormwater management systems for 170,000 residential and business customers in Kansas City and for 32 wholesale customers in the Kansas City region. The operation is funded by fees charged to customers based on their use or impacts on the water, wastewater, and stormwater utility systems.

Customers may request water services by phone, online, or in person. KC Water will validate a customer’s identity by using a third-party website. KC Water will also verify ownership of the property by checking public records, and identify any outstanding debt owed to KC Water by the applicant.

No Same Day Requests for move in/out of service. KC Water requires a minimum of 24 hours to process requests. This excludes Saturday/Sunday and all City observed holidays.

If you are an existing KC Water customer, please Login to start new service or make changes to your existing service.

All notices to the city’s water services department to initiate, discontinue or transfer service shall be in writing. The city will attempt to act on oral orders taken in person or over the telephone by an employee of the water services department but assumes no liability for failure to act on the oral orders.